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Manually Triggering a Certificate for a User (Custom Certificate)

Manually Triggering a Custom Certificate


There are times when a certificate may not be awarded when a user has finished the activities required for the certificate. There is a way to manually award the certificate if needed

Before you begin

  • Make sure the user has an active enrollment in the course the certificate is in

  • Make sure the user can access the Certificate activity (Note: Adjust user's ability to access the Certificate activity if necessary)


  1. From the left panel (Navigation Drawer), click Site Administration

  2. Click the Users tab

  3. Click Browse list of users

  4. Search for the User reporting the problem

  5. Click on their name to go to their profile page

  6. Click Log in As

  7. Navigate to the Certificate activity

  8. Click View Certificate

  9. Download the Certificate 

    1. Note: This will also generate it within the activity

  10. Send Certificate .pdf to relevant parties.

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