Overview
There are times when a certificate may not be awarded when a user has finished the activities required for the certificate. There is a way to manually award the certificate if needed.
Before you begin
Make sure the user has an active enrollment in the course the certificate is in
Make sure the user can access the Certificate activity
Note: Adjust user's ability to access the Certificate activity if necessary
Steps
Click Site Administration
Click the Users tab
Click Browse list of users
Search for the User reporting the problem
Click on the user's name to go to their profile page
Click Log in as
Navigate to the Certificate activity
Click View certificate
Download the Certificate
Note: This will also generate it within the activity
Send the Certificate .pdf file to any relevant parties