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How to Submit a Moodle US Ticket

How to Submit a Moodle US Ticket

  1. Login to supportus.moodle.com

  2. Click Submit a ticket 

  3. Provide the requesting client email in the Contact field. 

  4. Type a descriptive subject  that describes the problem in the Subject field

  5. Type a detailed description of the request or problem in the Description field. Note:  If this is an error report, concise steps to replicate will lead to faster resolution times. Always use as much specific information as possible; User A, Course A, Activity A, etc.. In a situation where we may not be able to login directly, visual aids are greatly appreciated.

  1. Copy and paste the URL of the impacted site in the Site URL field. Note: Many of our clients have multiple sites. Providing a URL in this field, though it is not required, is incredibly helpful for responding agents.

  2. Choose the priority of the request from the Severity dropdown. Note: Outage reports should always be set to Urgent. 

  3. Click the Submit button 


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