How to Submit a Moodle US Ticket
Login to supportus.moodle.com
Click Submit a ticket
Provide the requesting client email in the Contact field.
Type a descriptive subject that describes the problem in the Subject field
Type a detailed description of the request or problem in the Description field. Note: If this is an error report, concise steps to replicate will lead to faster resolution times. Always use as much specific information as possible; User A, Course A, Activity A, etc.. In a situation where we may not be able to login directly, visual aids are greatly appreciated.
Copy and paste the URL of the impacted site in the Site URL field. Note: Many of our clients have multiple sites. Providing a URL in this field, though it is not required, is incredibly helpful for responding agents.
Choose the priority of the request from the Severity dropdown. Note: Outage reports should always be set to Urgent.
Click the Submit button